Terms of Service

Last updated: October 25, 2026

1. Overview

Welcome to Threads and Flats.

This website is operated by Threads and Flats (“Threads and Flats,” “we,” “us,” or “our”). Throughout the website, the terms “we,” “us,” and “our” refer to Threads and Flats.

We offer this website, including all information, products, services, and features available through it, subject to your acceptance of these Terms of Service (“Terms”).

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services.

By accessing our website, browsing our products, placing an order, or otherwise using our services, you agree to comply with these Terms and any policies referenced herein.

If you do not agree with these Terms, please do not use our website or services.

2. Eligibility and Website Use

By using our website, you represent that you are at least the age of majority in your state or jurisdiction of residence or are using the website with the consent and supervision of a parent or legal guardian.

You agree to use our website only for lawful purposes.

You may not use our website or services to:

• Violate applicable laws or regulations.

• Engage in fraudulent or deceptive activities.

• Transmit malicious software or harmful code.

• Interfere with the operation or security of our website.

• Attempt to gain unauthorized access to our systems.

• Infringe upon our intellectual property or the rights of others.

• Collect or misuse personal information belonging to other users.

We reserve the right to restrict or terminate access to our services when reasonably necessary to address violations of these Terms.

3. Products and Product Descriptions

Threads and Flats offers luxury apparel, accessories, and related products through our online store.

We make reasonable efforts to display our products accurately, including descriptions, colors, materials, and pricing.

However, actual product colors and appearance may vary depending on device displays, lighting conditions, and manufacturing variations.

We cannot guarantee that every product description, photograph, or other website representation will be completely free from minor variations.

We reserve the right to modify product offerings, discontinue products, or limit quantities when reasonably necessary.

Nothing in this section limits any rights customers may have regarding materially misrepresented, defective, or nonconforming merchandise under applicable law.

4. Pricing and Payment

All prices displayed on our website are in U.S. dollars unless otherwise indicated.

Prices may change without prior notice, but changes will not affect orders already accepted at the agreed purchase price.

Applicable taxes and any other charges will be disclosed during checkout before you complete your purchase.

We accept payment methods made available through our checkout system.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Payments are processed through secure third-party payment service providers integrated with our Shopify store.

We reserve the right to investigate suspected fraudulent transactions and cancel orders where permitted by applicable law.

5. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products.

An order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted.

We may decline or cancel an order for legitimate reasons, including:

• Product unavailability.

• Incorrect pricing or product information.

• Suspected fraud or unauthorized activity.

• Inaccurate or incomplete customer information.

• Shipping restrictions.

• Other circumstances that reasonably prevent fulfillment.

If we cancel an order after payment has been collected, we will issue an appropriate refund.

We reserve the right to limit purchases per person, household, or order when reasonably necessary to protect our business and customers.

6. Shipping and Delivery

Threads and Flats offers complimentary standard shipping on eligible orders delivered within the contiguous United States, including Washington, DC.

We currently do not ship internationally or to Alaska, Hawaii, or U.S. territories.

We generally aim to process in-stock orders within 1–2 business days, excluding weekends and holidays.

Standard delivery is typically estimated at 5–7 business days after dispatch.

These timelines are estimates rather than guaranteed delivery dates.

Delivery may be affected by carrier operations, weather conditions, holidays, and circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information.

For additional information, please review our Shipping Policy.

Nothing in these Terms limits applicable consumer rights relating to delayed, missing, or undelivered merchandise.

7. Returns, Refunds, and Exchanges

We want customers to feel confident purchasing from Threads and Flats.

Eligible purchases are covered by our 30-Day Satisfaction Guarantee.

Customers may request a return within 30 days of receiving an order, provided the merchandise meets the eligibility requirements outlined in our Return and Refund Policy.

Items generally must be unworn, unused, in their original condition, and returned with applicable tags, original packaging, and proof of purchase.

Customers are responsible for return shipping costs associated with preference, sizing, or change-of-mind returns.

Threads and Flats will cover necessary return shipping costs for damaged, defective, or incorrect merchandise.

Approved refunds will be issued to the original payment method within 10 business days of approval, subject to additional processing time by financial institutions.

Please review our Return and Refund Policy for complete instructions and conditions.

8. Promotional Offers and Discount Codes

From time to time, Threads and Flats may offer promotional discounts, special pricing, or limited-time offers.

Promotions may be subject to specific eligibility requirements, expiration dates, or other conditions disclosed with the offer.

Unless otherwise stated:

• Promotional codes cannot be redeemed for cash.

• Promotions may not be combined.

• Promotional offers are valid only during the stated promotional period.

• Promotional purchases remain eligible for our standard return policy.

We reserve the right to discontinue promotional offers prospectively and to reject unauthorized or fraudulent use of promotional codes.

9. Business, Hospitality, and Bulk Orders

Threads and Flats may offer products or services to businesses, hospitality organizations, corporate clients, and other commercial purchasers.

Business, hospitality, and bulk orders may be governed by separate quotations, purchase agreements, delivery arrangements, or written terms.

Unless otherwise agreed in writing before purchase, these orders are generally considered final sale, subject to applicable law.

If separate written terms conflict with these Terms, the specifically agreed written terms will govern the applicable commercial transaction.

10. Customer Accounts

Certain website features may allow customers to create accounts.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.

You agree to provide accurate and current information.

Please notify us promptly if you suspect unauthorized access to your account.

We may suspend or restrict accounts involved in fraudulent activity, security threats, or material violations of these Terms.

11. Intellectual Property

All content on the Threads and Flats website, including photographs, product descriptions, graphics, logos, designs, text, and other original materials, is owned by Threads and Flats or used with appropriate authorization.

This content is protected by applicable intellectual property laws.

You may use our website and its content for personal, noncommercial shopping purposes.

You may not reproduce, distribute, modify, publish, or commercially exploit our content without prior written authorization, except as permitted by law.

12. Third-Party Services and Links

Our website may contain links to third-party websites or integrate services provided by independent companies.

These services may include payment processors, shipping providers, marketing platforms, and other ecommerce technology providers.

We are not responsible for the content, security, availability, or independent practices of third-party websites that we do not control.

Customers should review the applicable terms and privacy policies of third-party services.

13. Privacy and Personal Information

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

By using our services, you acknowledge that your information will be handled as described in that policy, subject to applicable privacy laws.

14. Website Availability and Accuracy

We make reasonable efforts to maintain accurate website information and reliable access to our online store.

However, website content may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or other information.

We reserve the right to correct such errors and update website information.

If a material error affects an order, we will communicate with the customer and provide an appropriate resolution consistent with applicable law.

We may temporarily suspend website functionality for maintenance, updates, security, or operational reasons.

15. Disclaimer of Warranties

To the extent permitted by applicable law, our website and its informational content are provided on an “as available” basis.

We do not guarantee that website