Return and Refund Policy

Our 30-Day Satisfaction Guarantee

At Threads and Flats, we want you to feel confident in every purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order, subject to the conditions outlined below.

Return Eligibility

To qualify for a return, items must be:

• Unworn and unused.

• In their original condition.

• Returned with all applicable tags and original packaging.

• Accompanied by a receipt or proof of purchase.

Any product-specific return restrictions will be clearly disclosed before purchase, subject to applicable law.

How to Request a Return

To initiate a return, please email threadsandflats@gmail.com within 30 days of receiving your order.

Include your order number and the reason for your return.

Our team will provide return instructions and confirm the appropriate return address.

Please do not send merchandise back without first contacting us. Returns sent without prior authorization may not be accepted.

Return Shipping

Threads and Flats provides complimentary standard shipping on eligible original orders.

For returns due to personal preference, sizing, or a change of mind, customers are responsible for return shipping costs.

The complimentary shipping provided with your original order will not be deducted from an otherwise eligible refund.

If you receive an item that is damaged, defective, or incorrect, please contact us promptly. We will arrange an appropriate resolution and cover any necessary return shipping costs.

Purchases Made with Promotional Discounts

Items purchased using promotional discount codes remain eligible for our 30-Day Satisfaction Guarantee unless different terms were clearly disclosed before purchase.

Gift cards, if offered, are nonreturnable except where required by law.

Refunds

Once we receive and inspect your returned merchandise, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days of approval.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at threadsandflats@gmail.com.

Exchanges

If you would like to exchange an item, please contact us to discuss availability.

If an exchange cannot be arranged, you may return an eligible item under this policy and place a new order.

Business and Hospitality Orders

Business, hospitality, and bulk orders are generally considered final sale unless otherwise agreed upon in writing before purchase.

Any concerns involving damaged, defective, or incorrect merchandise will be addressed in accordance with applicable law and the agreed order terms.

Questions or Assistance

We are committed to providing a positive shopping experience.

If you have questions about your order, returns, or our satisfaction guarantee, please contact us at:

Threads and Flats
Email: threadsandflats@gmail.com

Nothing in this policy limits any rights you may have under applicable consumer protection laws.