Shipping policy

Shipping Policy

At Threads and Flats, we are committed to providing a seamless and reliable shopping experience for our valued customers. Please take a moment to review our shipping policy to ensure clarity and transparency in your purchasing process.

1. Shipping Times:

  • Your order will typically be processed and shipped within 1-2 business days.
  • Standard shipping within the United States usually takes 5-7 business days.
  • Please note that international shipments and orders to certain remote areas may experience longer shipping times.

2. Shipping Methods:

  • We offer standard shipping as our primary method. If you require expedited shipping or have specific shipping requests, please contact our customer support team for assistance.

3. Shipping Delays:

  • While we make every effort to meet our shipping commitments, unforeseen circumstances such as weather, carrier delays, or peak holiday periods may occasionally impact delivery times.
  • In the event of a significant delay, we will notify you promptly and work diligently to resolve the issue.

4. Order Tracking:

  • To keep you informed, we provide order tracking information with every purchase. You will receive a tracking number via email once your order has been shipped.

5. Shipping Fees:

  • Shipping fees are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed during the checkout process for your review before completing your purchase.

6. International Shipping:

  • For international orders, please note that customs and import duties may apply and vary by destination. These fees are the responsibility of the customer and are not included in our product or shipping prices.

7. Address Accuracy:

  • Please ensure that your shipping address is accurate and complete to avoid delays or undelivered packages. We are not responsible for items shipped to incorrect addresses provided by the customer.

8. Shipping Notifications:

  • You will receive email notifications at key stages of your order, including confirmation, shipment, and delivery. Please keep an eye on your inbox for these updates.

9. Order Modifications:

  • If you need to make any changes to your order after it has been placed, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may impact shipping times.

10. Contact Us:

  • If you have any questions or concerns regarding our shipping policy or your specific order, please don't hesitate to reach out to our dedicated customer support team. We are here to assist you and ensure your satisfaction with Threads and Flats.

Thank you for choosing Threads and Flats. We appreciate your trust and look forward to serving you with top-notch products and service.