Shipping Policy

At Threads and Flats, we believe your shopping experience should be as effortless and enjoyable as the products we offer. We are committed to providing reliable shipping and clear communication throughout the delivery process.

Complimentary Standard Shipping

We are pleased to offer complimentary standard shipping on eligible orders delivered within the contiguous United States (the 48 adjoining states and Washington, DC).

We currently do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

If you encounter a shipping charge or delivery restriction that appears inconsistent with this policy, please contact us at threadsandflats@gmail.com before completing your purchase.

Order Processing

We generally aim to process in-stock orders within 1–2 business days, excluding weekends and holidays.

During holidays, promotional events, or periods of unusually high demand, processing may take longer.

Estimated Delivery Times

Standard shipping typically takes approximately 5–7 business days after your order has been dispatched.

Please note that delivery times are estimates and are not guaranteed.

Actual delivery times may vary due to carrier operations, weather conditions, holidays, or other circumstances beyond our control.

Order Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available.

Please ensure that your shipping address is accurate before completing your purchase.

Once an order has been dispatched, we may be unable to modify the delivery address.

Delayed, Lost, or Damaged Shipments

We understand how important it is for your order to arrive safely.

If your shipment is significantly delayed, lost, damaged, or delivered incorrectly, please contact us at threadsandflats@gmail.com with your order number and relevant details.

We will review the situation and work with you toward an appropriate resolution.

Return Shipping

Although we provide complimentary standard shipping on eligible original orders, customers are responsible for return shipping costs when returning merchandise due to personal preference, sizing, or a change of mind.

If an item arrives damaged, defective, or incorrect, Threads and Flats will cover any necessary return shipping costs.

For complete information about returns, please refer to our Return and Refund Policy and 30-Day Satisfaction Guarantee.

Business and Hospitality Orders

Shipping arrangements for business, hospitality, and bulk orders may differ from standard consumer orders.

Applicable shipping charges, delivery schedules, and other arrangements will be communicated through the relevant quotation or written agreement before purchase.

Questions About Shipping

If you have questions about shipping, delivery times, or an existing order, please contact us.

Threads and Flats
Email: threadsandflats@gmail.com

We appreciate your business and look forward to delivering a little everyday luxury to your doorstep.